To ensure you love your new pieces, we have a 30 day Change of Mind return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at connect@noflightshome.org with your order number and any issues you have.

If your return is accepted we will provide you with further details. Items sent back to us without first requesting a return will not be accepted. For returns inside Australia, we can provide an Australia Post pre-paid shipping label and the cost will be deducted from the refund amount. Alternatively you can arrange your own shipping but please ensure it has a tracking number as we are not liable for returns that are lost in transit.

Please note that if your country of residence is not Australia, shipping your goods may take longer than expected and shipping costs will need to be paid by the buyer.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at connect@noflightshome.org.

You can always contact us for any return questions at connect@noflightshome.org.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

This Returns Policy is at all times, subject to the Australian Consumer Law (ACL). To the extent that any provision of this policy is inconsistent with the ACL, the ACL will prevail and apply.